Remote seat service;outbound call management;
ACD intelligent queuing function;work order system;
visual voice navigation IVR;report statistics;
contact/customer management;5G access;
full recording function;downlink terminal phone access;
service monitoring;uplink rich line access;
WeChat public account access;teleconference;
automatic calls to mobile phones when seats are offline;
provides powerful functions such as CTI interface
Basic call: initiate a call, answer an incoming call,
hang up a call, hold/recover;
control services: blind transfer/inquiry transfer,
monitoring, forced insertion, forced release;
setting services: do not disturb, dial permission,
wake-up alarm, night service Settings, address
book, call records, transfer records, operation logs;
exit settings: exit directly, enable night service,
and transfer shifts.
Recording management; statistical analysis;
monitoring alarms; operation traces;
log management; organizational structure;
authority management, etc.
The billing system is based on the CentOS 6.5 X64 system,
which supports post-payment, pre-payment, card number
billing, gateway billing, rate definition, bill query and
statistics. Enterprise billing, the system uses a web
browser to log in and manage.
OMC network management system is a remote network
element management system. It mainly provides
maintenance of access network elements and OMC's own
system. It also provides network topology, device
management, user management, alarm management,
performance management, quality monitoring task
management, and logs. , System management and
other functions.
